Privacy Policy

1 Introduction

j3j3 is an online gaming platform operated for Filipino players, offering casino games, slots, fishing arcade games, bingo, and live dealer experiences. To deliver these services safely and responsibly, j3j3 must collect and process certain personal information about its registered players.

We take your privacy seriously. This Policy explains our data practices in plain, transparent language so you can make informed decisions about your personal information. By registering on j3j3 or using any part of our platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

This Policy should be read alongside our Terms & Conditions, which govern your use of the j3j3 platform.

2 Personal Data We Collect

j3j3 collects the following categories of personal data:

We do not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where strictly required by law (e.g., responsible gaming assessments).

3 How We Collect Your Data

j3j3 collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing identity verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated collection: Technical data collected automatically when you access j3j3.app, including IP address, device identifiers, browser type, and session activity via cookies and similar tracking technologies.
• Third-party sources: Identity verification data from KYC/AML service providers; payment data from GCash, PayMaya, and banking partners; fraud detection signals from security service providers.
• Regulatory sources: Information received from PAGCOR or other competent authorities in connection with regulatory compliance obligations.

4 How We Use Your Personal Data

j3j3 uses your personal data for the following purposes, each supported by a lawful basis under the Data Privacy Act of 2012:

• Account management: Creating, maintaining, and securing your j3j3 account; verifying your identity and age (21+ requirement); processing login and authentication.
• Service delivery: Enabling you to play games, make deposits and withdrawals in Philippine Peso, access promotions, and use all features of the j3j3 platform.
• Financial processing: Processing GCash, PayMaya, BPI, BDO, and Metrobank transactions; maintaining accurate financial records; issuing receipts and statements.
• Legal and regulatory compliance: Fulfilling anti-money laundering (AML) obligations; complying with PAGCOR regulatory requirements; responding to lawful requests from government authorities; maintaining records as required by Philippine law.
• Responsible gaming: Monitoring gaming patterns to identify at-risk behavior; enforcing deposit limits, loss limits, and self-exclusion requests; complying with responsible gaming obligations.
• Security and fraud prevention: Detecting and preventing unauthorized account access, fraudulent transactions, bonus abuse, and other prohibited activities.
• Customer support: Responding to your inquiries, resolving disputes, and improving our support services.
• Marketing communications: Sending you promotional offers, bonus notifications, and platform updates — only where you have given explicit consent. You may withdraw consent at any time.
• Platform improvement: Analyzing aggregated, anonymized usage data to improve game performance, user experience, and platform features.

j3j3 will not use your personal data for any purpose incompatible with those listed above without first obtaining your consent or establishing another lawful basis.

5 Data Sharing & Disclosure

j3j3 does not sell, rent, or trade your personal data. We may share your information only in the following limited circumstances:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and card networks — solely to process your financial transactions.
• Identity verification providers: KYC and AML service providers who verify your identity and age as required by law.
• Game providers: Third-party game studios whose games are hosted on j3j3 may receive anonymized session data necessary to deliver gameplay.
• IT and security providers: Cloud hosting, cybersecurity, and fraud detection vendors who process data on our behalf under strict data processing agreements.
• Regulatory authorities: PAGCOR and other competent Philippine government agencies, where disclosure is required by law or regulatory obligation.
• Law enforcement: Where j3j3 is legally compelled to disclose information in response to a valid court order, subpoena, or government request.
• Business transfers: In the event of a merger, acquisition, or sale of j3j3's business assets, your data may be transferred to the successor entity, subject to equivalent privacy protections.

6 Data Retention

j3j3 retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows:

• Account data: Retained for the duration of your active account, plus five (5) years after account closure, in compliance with AML record-keeping requirements.
• Financial transaction records: Retained for a minimum of five (5) years from the date of the transaction, as required by Philippine financial regulations.
• Gaming history: Retained for three (3) years from the date of each gaming session, for dispute resolution and regulatory reporting purposes.
• Customer support records: Retained for two (2) years from the date of the last interaction.
• Marketing consent records: Retained until you withdraw consent, plus one (1) year thereafter as evidence of consent.

When personal data is no longer required, j3j3 will securely delete or anonymize it in accordance with our data disposal procedures.

7 Data Security

j3j3 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction:

• Encryption: All data in transit is protected by TLS 1.2 or higher. Sensitive data at rest is encrypted using AES-256 encryption.
• Access controls: Role-based access controls ensure that only authorized personnel can access personal data, and only to the extent necessary for their job function.
• Two-factor authentication: Available for all j3j3 player accounts and mandatory for internal administrative access.
• Regular security audits: j3j3 conducts periodic vulnerability assessments and penetration testing to identify and remediate security weaknesses.
• Incident response: j3j3 maintains a data breach response plan. In the event of a breach affecting your personal data, we will notify you and the National Privacy Commission (NPC) within the timeframes required by law.

While j3j3 takes all reasonable precautions to protect your data, no system is completely immune to security risks. You are responsible for maintaining the security of your own account credentials.

8 Cookies & Tracking Technologies

j3j3 uses cookies and similar tracking technologies to operate and improve the platform. The types of cookies we use include:

• Essential cookies: Required for the platform to function. These enable login sessions, security features, and core platform functionality. They cannot be disabled without affecting platform performance.
• Analytics cookies: Used to collect anonymized data about how players use j3j3.app, including pages visited, session duration, and navigation paths. This helps us improve the platform experience.
• Preference cookies: Store your platform preferences such as language settings and display options.
• Security cookies: Used to detect and prevent fraudulent activity, bot traffic, and unauthorized access attempts.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may impair your ability to use certain features of j3j3. j3j3 does not use third-party advertising cookies or behavioral tracking cookies for marketing purposes.

9 Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by j3j3:

• Right to be informed: You have the right to know what personal data j3j3 collects about you and how it is used — which is the purpose of this Privacy Policy.
• Right of access: You may request a copy of the personal data j3j3 holds about you at any time.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data in your j3j3 account.
• Right to erasure: You may request deletion of your personal data, subject to j3j3's legal obligations to retain certain records (e.g., AML and financial records).
• Right to data portability: You may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to object: You may object to the processing of your personal data for direct marketing purposes at any time.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact j3j3's Data Protection Officer (DPO) using the contact details in Section 13 of this Policy. We will respond to all verified requests within fifteen (15) business days.

10 Minors & Age Policy

j3j3 strictly prohibits the registration or use of its platform by persons under the age of 21 years, in accordance with Philippine gaming regulations. j3j3 does not knowingly collect personal data from individuals under 21.

j3j3 uses age verification procedures during registration and reserves the right to request government-issued identification at any time to confirm that a player meets the 21+ age requirement.

11 International Data Transfers

Some of j3j3's service providers — including cloud hosting infrastructure, game providers, and security vendors — may be located outside the Philippines. Where personal data is transferred internationally, j3j3 ensures that appropriate safeguards are in place, including:

• Data processing agreements incorporating standard contractual clauses approved by the National Privacy Commission.
• Transfers only to countries or organizations that provide an adequate level of data protection as recognized under Philippine law.
• Technical and organizational security measures equivalent to those applied within the Philippines.

j3j3 will not transfer your personal data to any jurisdiction that does not provide adequate data protection safeguards without your explicit consent.

12 Changes to This Privacy Policy

j3j3 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will notify registered players via email or through a prominent notice on j3j3.app at least seven (7) days before the changes take effect.

The effective date at the top of this page indicates when the current version was last updated. We encourage you to review this Policy periodically. Your continued use of j3j3 after the effective date of any updated Policy constitutes your acceptance of the revised terms.

The most current version of this Privacy Policy is always available at j3j3.app/privacy-policy.

13 Contact Us & Data Protection Officer

j3j3 has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with this Privacy Policy and the Data Privacy Act of 2012. If you have any questions, concerns, or requests regarding your personal data, please contact:

• Data Protection Officer: j3j3 Privacy Team
• Email: [email protected]
• Live Chat: Available 24/7 via j3j3.app
• Response Time: Within 15 business days for data privacy requests

Our privacy team includes Filipino-speaking staff who can assist players from Manila, Cebu, Davao, Quezon City, Makati, and all across the Philippines. We are committed to resolving all data privacy concerns promptly and transparently.